We understand that plans can change. Please let us know as soon as possible so we can make your room available to someone else. We require at least 48 hours’ notice of cancellation and we may charge you the cost of one night’s accommodation if your room can’t be let to someone else.
Not showing up or failing to contact us will incur a charge of one night’s accommodation.
Cancellation periods may vary for group bookings, minimum stay bookings and peak period bookings. For some peak period bookings such as Christmas and the New Year our cancellation period increases to 96 hours. Due to the high demand at this time of year cancellations during this period are non refundable. If in doubt, please call us.
Reasons for Policy
While we always regret the necessity to impose charges upon guests who do not use the accommodation, we have found it necessary to make these charges in the certain circumstances set out above in the hope that it will encourage guests to assist us in advising of any travel changes at an early time to allow us to relet the room with minimal loss.
We believe that our cancellation policy is more generous than most particularly in our offer of accommodation credit in a number of circumstances.
We also continually set out room rates at base levels without building in a provisional cost of "no-show" guests.
We hope that you will understand the basis of our policy and to keep us informed of your plans to avoid any unnecessary charges.
Thanking you for your support.